Refunds and Exchanges

Arokiyam London Vegan Candles

At Arokiyam London we want you to be excited about your order!

If for any reason you aren't happy or change your mind, you may return any product in its original condition and packaging for a full refund or exchange (as appropriate) within 14 days. Original condition means that there are no marks or scratches on the product and the product's packaging has not been opened, used, or damaged so it is in a re-saleable condition. 


To let us know about a faulty item please contact us with an image of the issue, so we can best support you. 

Uk Returns 

For returns we can provide a return label at a small £2.50 fee, to ensure a speedy returns process. If you would like to organize your own return please ensure that you have a return number and address from us.

Europe and International Returns

To ensure a speedy tracked return we can offer a Europe return label for £14 and international at £20. If you would like to organise your own return please make sure to contact us for the return number and address.

We recommend you track the shipment as we cannot be liable for items lost in transit.  

When your refund or exchange has been processed you will be notified by email. For any question please contact us at